Job Description
Job Title:
Receptionist
Job Purpose:
Our client is seeking a professional Receptionist to serve as the first point of contact for visitors, customers, and clients, ensuring a welcoming and efficient front-of-house experience. The successful candidate will be responsible for managing incoming calls, greeting and directing visitors, and providing general administrative support to ensure smooth day-to-day operations. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment while maintaining a high level of customer service at all times.
Skills & Responsibilities:
Common Duties:
- Greeting visitors and directing them appropriately
- Answering, screening, and forwarding phone calls
- Responding to emails and general inquiries
- Scheduling appointments and managing calendars
- Maintaining visitor logs and office records
- Handling incoming and outgoing mail and deliveries
- Providing information about the organisation’s services
- Assisting with administrative tasks such as filing, data entry, and photocopying
- Managing office supplies and placing orders when required
- Coordinating meeting rooms and preparing meeting materials
- Maintaining a clean, organised, and professional reception area
- Supporting other departments with general clerical duties as needed
Key Skills for a Receptionist:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Professional appearance and demeanour
- Excellent organisational and multitasking abilities
- Strong time management skills
- High attention to detail
- Proficiency in office software (e.g., Microsoft Office, Google Workspace)
- Ability to handle confidential and sensitive information appropriately
Example Resume Duty Statements:
- Managed a multi-line telephone system, efficiently screening and directing calls
- Greeted and assisted visitors, ensuring a positive and professional first impression
- Scheduled appointments and maintained accurate and up-to-date calendars
- Processed correspondence, mail, and general office documentation
- Maintained records and performed accurate data entry tasks.