1. Systems & Platform Development

• Plans and develops a single, automated platform for Business Intelligence across Merchants
• Analyses business requirements to ensure the database platform is stable, functional, and available
• Equips all operations to effectively use the system and interpret the information provided
• Documents all system processes, policies, and procedures related to databases and statistical information to ensure standardisation across Merchants

2. Reporting

• Develops and automates reports that reflect Merchants’ organisational performance
• Creates reports that support effective decision-making across Merchants
• Facilitates information analysis and report development for business units
• Identifies best practices in report design and automation
• Researches appropriate business intelligence tools for Merchants
• Provides business intelligence support to enable business improvement

3. People Management

Leadership

• Leads by example and lives the organisational values
• Ensures the department is fully equipped to handle workload and distributes work effectively
• Coaches team members to understand the consequences of errors
• Creates a collaborative environment that fosters teamwork and cooperation
• Builds awareness of Merchants’ strategic objectives and ensures alignment within the department
• Communicates effectively and builds strong working relationships
• Ensures consistent compliance with company policies, procedures, corporate governance, and relevant legislation

Attraction & Selection

• Ensures appropriate staffing and takes action where required
• Identifies the need for new positions and makes recommendations to management and HR
• Selects and places candidates in line with agreed recruitment and selection processes

Retention

• Develops and empowers employees, recognising and rewarding value-added performance

Training & Development

• Continuously upskills and motivates staff through leadership, mentoring, coaching, and performance improvement
• Implements individual development plans and monitors training needs

Career Pathing & Succession Planning

• Identifies, manages, and develops talent

Performance Management

• • Sets quantitative and qualitative performance objectives for direct reports
  • Ensures individual performance objectives are aligned, documented, and reviewed regularly
  • Conducts bi-annual performance reviews and addresses underperformance with corrective action where required

Qualification and Experience:

• B.Comm in Information Systems or BSc in Computer Science
• 5–8 years’ experience in Business Intelligence design
• Minimum 2 years’ experience in data warehousing and automation
• Minimum 3 years’ experience working with SQL

• Management Accounting

  • Prepare and execute month-end and year-end management accounting processes
  • Analyse monthly, quarterly, and annual variances against budget and forecast
  • Produce month-end variance commentary and support operational finance reviews
  • Compile and distribute management accounting packs for decision-making
  • Calculate financial impacts of penalty frameworks, gain-share models, and service credits
  • Ensure accurate and complete financial billing, including supporting documentation and approved change controls
  • Prepare documentation for inflationary pricing adjustments on client and vendor contracts
  • Manage and resolve management accounting queries
  • Provide support on finance processes, systems, and procedures

  Financial Analysis, Reporting & Risk Assessment

  • Monitor financial risks and opportunities linked to client and vendor contracts
  • Analyse key financial indicators to identify variances and provide insights
  • Conduct sensitivity analysis on operational performance to assess financial risks, profitability, and investment impact
  • Demonstrate strong financial and business acumen to support decision-making
  • Develop business cases and scenario-based models to evaluate return on investment (ROI)

  Budgeting & Forecasting

  • Coordinate budgeting and forecasting processes
  • Document and input assumptions to support accurate budget and forecast planning
  • Resolve queries from business units related to budgets and forecasts

  Key Internal & External Relationships

  Internal

  • Fixed Overhead Budget Managers: Provide reporting and insights for decision-making and variance analysis
  • Payroll: Review staff cost allocations
  • IT Department: Support system design and maintenance (e.g., SharePoint)
  • GM & Business Unit Heads: Provide operational input into budgets and forecasts
  • Transactional Services Team: Collaborate on system inputs and process deadlines
  • Decision Support Team: Assist with data extraction, interpretation, and variance analysis

  External

  • Group Finance, Treasury & Tax: Provide guidance on financial, tax, and hedging matters
  • External Consultants (e.g., IDU, AccPac): Support system maintenance and user training