Key Responsibilities
• Hardware & Software Installation
▪ Install, configure, and troubleshoot hardware components including servers, workstations, routers, switches, and peripheral devices.
▪ Install, update, and maintain software applications and operating systems.
• Troubleshooting & Technical Support
▪ Diagnose and resolve hardware and software issues.
▪ Identify and address technical problems experienced by customers or end-users and implement effective solutions.
▪ Provide on-site technical support to customers.
▪ Respond to service requests, answer technical queries, and assist users with IT-related issues.
• Network Support
▪ Set up and maintain LAN and WAN environments.
▪ Troubleshoot network connectivity issues and optimise network performance.
• Documentation
▪ Create and maintain accurate network documentation, including diagrams, configurations, and standard operating procedures (SOPs).
▪ Maintain up-to-date records of site and network credentials.
• Collaboration
▪ Work closely with other IT teams, including network architects, system administrators, and security specialists, to resolve complex issues and implement upgrades or changes.
• Emergency Response
▪ Be available for emergency callouts and respond promptly to critical system failures or network outages.
• Testing & Quality Control
▪ Perform testing and quality assurance checks to ensure systems meet performance and security standards.
▪ Replace faulty hardware and ensure proper configuration and integration into the IT environment.
• Travel
▪ Travel to customer sites or branch offices as required, depending on operational needs.
• Mentorship
▪ Mentor junior engineers by providing guidance, training, and ongoing skills development support.
Experience Required:
- 2–5 years’ experience in the office automation industry
- 2–5+ years of hands-on experience in IT support, field service, or technical roles
- Proven experience in on-site hardware/software installation, network setup, troubleshooting, and customer-facing support
Technical Skills
- Strong knowledge of computer hardware, including servers, workstations, peripherals, routers, and switches
- Proficient in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications
- Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, performance optimisation)
- Familiarity with diagnostic tools, testing procedures, and basic IT security practices
Soft Skills & Other Requirements
- Strong problem-solving and critical-thinking skills
- Excellent customer service orientation with clear verbal and written communication skills
- Ability to work independently, manage priorities, and adapt to different environments
- Physically able to lift equipment (up to 20–50 kg) and perform manual hardware tasks
- Willingness to participate in on-call/emergency support and frequent travel
Qualifications:
- Minimum Grade 12 qualification
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field (advantageous)
- Valid driver’s licence