Job Title:
Product Manager
Job Purpose:
Our client is seeking a dynamic and experienced Product Manager to lead the development, contracting, and ongoing management of their destination product portfolio. This role focuses on delivering competitive, high-quality, and unique travel experiences. The successful candidate will work closely with local and international partners to strengthen supplier relationships, negotiate favourable rates, and ensure all products remain aligned with client expectations.
Responsibilities:
- Build and strengthen long-term relationships with key suppliers and partners
- Negotiate rates, favourable terms, tactical offers, and value-added inclusions
- Travel for site inspections, supplier meetings, and trade events as required
- Develop, maintain, and continuously refine tours and itineraries
- Manage rate contracting and ensure accurate, timely updates across internal systems and platforms
- Report on sales performance
- Lead ongoing product training for internal teams
- Coordinate site inspections
- Assist with content for newsletters, pricing packages, and sample itineraries
- Support Finance with supplier agreements and pricing queries
- Work closely with the sales team to align product offerings with client needs
- Ensure product accuracy, consistency, and quality across internal systems
- Drive continuous improvement of systems, processes, and workflows
Qualifications and Experience:
- National Senior Certificate (Matric)
- Diploma in Contracting/Tourism (advantageous)
- 5–7+ years’ experience in product within an inbound DMC
- In-depth knowledge of Southern and East Africa, with a focus on 4★ and 5★ offerings
- Office-based position in Cape Town
- Excellent negotiation and relationship management skills
- Strong interpersonal skills, with the ability to work effectively in a team and manage client relationships
- Deadline-driven with exceptional attention to detail
- Ability to work under pressure and manage multiple priorities
- Computer literate, with experience in booking systems, Tourplan (advantageous), WETU, and/or CRM software.