Job Description

Job Title:

Internal Sales Consultant

Job Purpose:

The incumbent will be responsible for managing customer orders and quotations, providing responsive customer service, supporting external sales representatives and proactively engaging with dormant customers to generate sales opportunities. The role requires strong attention to detail, accurate order processing and the ability to coordinate effectively with customers, sales and internal operational teams.

Responsibilities:

• Handle incoming customer calls and enquiries professionally and efficiently
• Process customer orders accurately on the company’s ERP system
• Prepare and capture customer quotations
• Conduct outbound calls to dormant customers to re-engage existing accounts and identify sales opportunities
• Assist walk-in customers and provide a professional customer experience
• Provide accurate delivery instructions to the Dispatch team
• Monitor customer back orders and provide timely feedback on outstanding orders
• Liaise with internal departments to resolve customer queries and ensure orders are processed efficiently
• Assist with customer collections where required
• Provide administrative and sales support to External Sales Representatives
• Assist External Sales Representatives with documentation and order processing
• Maintain accurate customer and order information on relevant systems
• Follow up on customer requirements and outstanding queries
• Build and maintain positive customer relationships through responsive service and effective communication

Qualifications & Experience:

• Matric (Grade 12)
• Previous experience in internal sales, sales administration, customer service or a similar sales-support role
• Experience processing orders and quotations on an ERP system
• Syspro experience advantageous
• Proven ability to handle customer enquiries and process orders accurately
• Comfortable with outbound calling and re-engaging dormant customers
• Strong administrative and organisational skills
• Excellent attention to detail
• Strong communication and customer-service skills
• Ability to work effectively with external sales representatives and internal departments
• Ability to manage multiple customer queries and priorities in a fast-paced environment
• Good computer literacy

Ideal Candidate Profile:

The ideal candidate is a customer-focused and commercially minded internal sales professional who enjoys working with customers, processing orders and quotations, and supporting the broader sales team. They should be confident making outbound calls, comfortable working on an ERP system, highly accurate with administration and proactive in following up on customer requirements.

Core Competencies:

• Internal Sales
• Customer Service
• Order Processing
• Quotation Preparation
• Outbound Calling
• Customer Relationship Management
• Sales Administration
• ERP Systems / Syspro
• Order and Delivery Coordination
• Attention to Detail
• Team Support
• Communication and Follow-up