Job Title:
On Site Engineer

Job Purpose:

Our client is seeking an Onsite Engineer in the IT (Information Technology) industry is responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role requires a combination of technical expertise, problem-solving skills, and strong communication abilities to deliver high-quality IT support to clients and end-users

 Responsibilities and Experience: 

• Install, configure, and troubleshoot computer hardware components, including servers, workstations, routers, switches, and peripheral devices.
• Install and update software applications and operating systems.
• Diagnose and resolve hardware and software issues.
• Identify and address technical problems experienced by customers or end-users and provide effective solutions.
• Provide on-site technical support to customers.
• Respond to service requests, answer technical queries, and assist users in resolving IT-related issues.
• Set up and maintain computer networks, including LAN and WAN configurations.
• Troubleshoot network connectivity issues and optimize network performance.
• Create and maintain network documentation, including diagrams, configurations, and standard operating procedures (SOPs).
• Maintain accurate and up-to-date records of site information and network credentials.
• Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex issues and implement network upgrades or changes.
• Be available for emergency call-outs and respond promptly to critical system failures or network outages.
• Perform testing and quality assurance checks on IT systems to ensure performance and security standards are met.
• Replace faulty hardware components and ensure proper configuration and integration into the IT environment.
• Mentor junior engineers by providing guidance, training, and upskilling support.
• Troubleshoot and maintain 3CX and Opera POS systems.
• 5+ years of hands-on experience in IT support, field service, or technical roles.
• Proven experience with on-site hardware/software installation, network setup, troubleshooting, and customer-facing support.
• Strong knowledge of computer hardware, including servers, workstations, peripherals, routers, and switches.
• Proficiency in installing, configuring, and troubleshooting operating systems (Windows and Linux) and software applications.
• Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, and performance optimisation).
• Familiarity with diagnostic tools, testing procedures, and basic IT security practices.
• Knowledge and experience with 3CX and Opera POS systems.
• Excellent problem-solving and critical-thinking abilities.
• Strong customer service orientation with clear verbal and written communication skills in English and Afrikaans.
• Ability to work independently, manage priorities, and adapt to varying environments.
• Physical ability to lift equipment (20–50 kg) and perform manual hardware-related tasks.
• Willingness to participate in on-call and emergency response duties.