Key Responsibilities

• Hardware & Software Installation
▪ Install, configure, and troubleshoot hardware components including servers, workstations, routers, switches, and peripheral devices.
▪ Install, update, and maintain software applications and operating systems.

• Troubleshooting & Technical Support
▪ Diagnose and resolve hardware and software issues.
▪ Identify and address technical problems experienced by customers or end-users and implement effective solutions.
▪ Provide on-site technical support to customers.
▪ Respond to service requests, answer technical queries, and assist users with IT-related issues.

• Network Support
▪ Set up and maintain LAN and WAN environments.
▪ Troubleshoot network connectivity issues and optimise network performance.

• Documentation
▪ Create and maintain accurate network documentation, including diagrams, configurations, and standard operating procedures (SOPs).
▪ Maintain up-to-date records of site and network credentials.

• Collaboration
▪ Work closely with other IT teams, including network architects, system administrators, and security specialists, to resolve complex issues and implement upgrades or changes.

• Emergency Response
▪ Be available for emergency callouts and respond promptly to critical system failures or network outages.

• Testing & Quality Control
▪ Perform testing and quality assurance checks to ensure systems meet performance and security standards.
▪ Replace faulty hardware and ensure proper configuration and integration into the IT environment.

• Travel
▪ Travel to customer sites or branch offices as required, depending on operational needs.

• Mentorship
▪ Mentor junior engineers by providing guidance, training, and ongoing skills development support.