Job Description
Job Title:
IT Technician
Job Purpose:
Our client is seeking a highly experienced IT Professional who takes ownership of complex, escalated technical challenges across the network, server and end-user environments. The individual requires a deep, hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis.
Responsibilities:
- Training and support of userbase on IT Systems
- Maintaining mail infrastructure (Postfix, Sendmail, Exim), including Antispam/Antivirus policy, DNSBL configuration, SMTP protocol troubleshooting, and mail routing
- Configuring and administering Fortinet firewall estates (policy configuration, VPN, security profiles, high availability)
- Configuring and maintaining Mikrotik network infrastructure, including routing and inter-site connectivity and troubleshooting
- Wireless network deployment and troubleshooting
- Providing advanced technical support for critical desktop and server issues
- Actioning Service Desk ticket queues, ensuring SLA compliance and quality of escalated resolutions
- Producing technical documentation and knowledge base procedures
- Identifying opportunities for and implementing automation and scripting to reduce manual workload across the team
- Configuring IP camera/CCTV infrastructure, including network integration
- Ensuring completion of daily operational checklists and reporting status to the IT Manager
- Proactive monitoring and capacity/performance management of connected devices and inter-branch connectivity
- Performing Root Cause Analysis on recurring or high-impact incidents, implementing permanent resolutions through root cause analysis
- Undertake travel to sites to perform installations and maintenance as required
- Creating, deploying, and administering Windows Server environments (2016–2025), including DHCP, DNS, Active Directory configuration, Group Policy, and forest/domain administration
- Deploying and maintaining Hyper-V virtualization infrastructure, including host configuration, guest provisioning, and server migrations
- Administering Biometric Access Control systems, including integration and troubleshooting
Qualifications & Experience:
- Minimum 12 years' experience as an IT professional, with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels
- Minimum 8 years' experience configuring, implementing, and maintaining corporate LAN & WAN environments
- Advanced proficiency with Microsoft Windows (10, 11) in a distributed environment
- Advanced proficiency with Microsoft Office (2016 - 2024) and Office 365, including deployment and administration
- Proven experience deploying and administering Windows Server (2016 - 2025)
- Strong knowledge of hardware/software configuration, installation, and lifecycle management
- Advanced troubleshooting, diagnostic, and problem-solving skills, with a focus on root cause analysis on complex issues
- Experience leveraging AI tools (e.g. Claude AI) to improve IT operations, support, or documentation workflows
- Strong networking expertise, including switch and router configuration