Job Description
Job Title:
Claims Manager
Job Purpose:
Our client is seeking an experienced Claims Manager to join their team. This role is suited to a senior technical specialist with a strong background in claims management, who can oversee complex claims, support portfolio performance, and contribute to strategic claims initiatives. The successful candidate will collaborate closely with internal stakeholders, providing technical expertise and helping to deliver efficient, high-quality claims solutions.
Skills & Responsibilities:
- Manage and perform legal and technical assessment of major and complex claims, including indemnity, liability, quantum, and coverage considerations
- Evaluate and monitor reserves, including ongoing review of large losses and loss complexes
- Negotiate claims outcomes, including coverage, liability, and allocation issues, and initiate subrogation where appropriate
- Identify claims requiring specialised expertise (e.g. loss inspections, risk prevention) and coordinate appropriate actions
- Service, advise, and monitor cedents on claims matters, including conducting claims reviews and due diligence exercises
- Build and maintain strong relationships with clients, brokers, and internal stakeholders to support excellent service delivery
- Provide claims insights and feedback to underwriting and client management, including lessons learned and wording considerations
- Analyse claims data to identify trends, risks, and opportunities for portfolio improvement
- Support the development and application of digital tools and analytics in claims portfolio management
- Contribute to knowledge-sharing initiatives, working groups, training, and market engagement activities
- Ensure compliance with internal claims guidelines, regulatory requirements, and governance standards
Qualifications and Experience:
- University degree or relevant formal qualification (Legal, Insurance, or related discipline preferred)
- Professional insurance qualification (e.g. ACII, AIISA, ACILA) or progress towards qualification advantageous
- Minimum 5 years’ experience in reinsurance claims, or 8–10 years’ experience in claims handling, loss adjusting, or underwriting
- Strong technical expertise in non-life claims, including complex and large loss management
- Sound understanding of claims reserving practices with the ability to assess reserve adequacy
- Strong negotiation, communication, and stakeholder management skills
- Analytical, solution-oriented mindset with the ability to manage complex issues under pressure