Job Description
Job Title:
Technical Lead
Job Purpose:
Our client is seeking a Technical Lead to serve as the technical and operational link between customers, field teams, and internal departments. The role is responsible for ensuring projects are delivered accurately, on time, and to the required standards. The position combines strong technical and systems knowledge with excellent coordination, communication, and problem-solving skills to ensure smooth operations and effective customer support.
Responsibilities:
- Manage stakeholder expectations and customer communications.
- Coordinate field and internal teams to maintain data accuracy and project efficiency.
- Analyse and validate data to support operational and business objectives.
- Provide business, technical, and product expertise to support customer solutions.
- Support the operation and maintenance of Meter Data Management Systems (MDMS).
- Oversee site activities and field operations to ensure smooth project execution, including contractor management.
- Resolve customer and operational issues through effective problem-solving.
- Manage multiple project-related activities and projects simultaneously, from initiation through to successful closure.
- Ensure successful project delivery in line with customer and business requirements.
- Ensure compliance with required health and safety standards for contractors and deployed field staff.
Qualifications & Experience:
- Relevant tertiary qualification, such as a BEng, BTech, or National Diploma in Electrical Engineering.
- Experience in the public and private utility sectors, particularly electricity and water, will be advantageous.
- Excellent written and verbal communication skills.
- Valid driver’s licence and own reliable transport, as occasional travel may be required.
- Strong interpersonal skills and a high level of self-motivation.
- Ability to work independently and manage responsibilities effectively.