Responsibilities:

• Analyse, document, test, and implement business and technical requirements for new and enhanced system functionality
• Automate solutions and manual/manual-heavy processes wherever feasible
• Document end-to-end business process flows as part of requirements documentation, including As-Is and To-Be processes
• Design and implement solutions that are automated and not constrained by legacy ways of working
• Maintain user stories and related documentation in line with Agile methodology
• Produce solution overviews and detailed design diagrams to support implementation
• Collaborate with cross-functional team members and stakeholders to deliver effective solutions
• Perform quality assurance on implemented solutions, including test pack preparation and support for User Acceptance Testing (UAT)
• Provide analysis and implementation support for both new and existing solutions
• Conduct structured handovers of requirements to multiple development teams (internal and external)
• Conduct structured handovers of requirements to relevant business stakeholders and teams
• Perform and document gap analysis where required
• Conduct and document impact assessments and feasibility studies where required
• Translate business requirements into clear system and functional specifications
• Engage with business stakeholders to deliver training on business processes and provide ongoing support as needed
• Compile all project-related documentation and obtain required approvals and sign-offs
• Support integration and optimisation of new and existing systems to improve efficiency and cost-effectiveness across the group
• Facilitate requirements workshops, maintain focus and structure, and guide discussions toward clear outcomes, ensuring decisions and actions are accurately captured

Additional Experience & Requirements:

• Experience working on projects following an Agile project methodology
• Extensive understanding of IT software products and software development lifecycle processes
• Experience in software testing and test case execution
• Experience working on process re-engineering initiatives and optimisation projects
• Competent in workshop facilitation techniques and stakeholder engagement sessions
• Strong ability to build and maintain effective relationships with business partners by understanding their needs, goals, motivations, and engagement drivers
• Formal training or courses in IT Software Development or IT Software Products (advantageous)